Privacy Policy

Last updated 12 October 2026

The short version

Your footage never leaves your computer. Cuecraft does all of its analysis locally and has no upload path — there is no server that could receive a video file, because none was built. What we hold is the email address you gave us and the payment record Paddle keeps. If we wrote to you first, what we hold is set out under People we write to first.

Since 28 August 2026 the app can make exactly one network request, and only when you click Check for Updates. It asks our download server which version is current. That request shows the server the IP address it came from, the way every request to every server does. It carries nothing else about you, and nothing about your footage.

Who we are

Cuecraft is operated by Jeremy Lecocq, Flat 8 Browning Court, Kipling Close, Malvern, Worcestershire, WR14 2UH. For anything in this policy, including a request to see or delete your data, write to privacy@cuecraft.net. We are the data controller for that information.

What we collect

• Your email address, when you join the waitlist, ask for the download, or buy a licence. Used to send you the download link, your licence key, and the mail about your subscription and about new builds. Legal basis: performing our contract with you, and consent for the waitlist and the download list.
• Payment information, handled entirely by Paddle. We never see or store your card number. We can see the last four digits, the country, and the status of your subscription.
• The update check. Clicking Check for Updates asks downloads.cuecraft.net for a small file that names the current version. The app compares it with its own version on your machine. The request unavoidably shows our download server the IP address it came from, plus the name Cuecraft, which the app sends to identify itself. It sends no licence key, no email address, no device or installation identifier, and no version number, so the request cannot be tied to you or to a particular copy of the app, and it tells us nothing about your footage or your projects. It happens only when you click the menu item: nothing on launch, nothing in the background. Legal basis: our legitimate interest in letting you find out that a newer build exists, and in keeping the server that answers you up and unabused.
• The checkout. Buying a licence opens a payment form supplied by Paddle. To make the buy buttons work, clicking Buy loads Paddle's checkout code from cdn.paddle.com, a stylesheet that goes with it, and a second small script from public.profitwell.com, which is Paddle's subscription retention component. We have not switched that component on. We read its code on 3 September 2026: it stores nothing on your device and sends nothing back. Until you click, nothing on this site contacts Paddle at all. Nothing is sent about you, about what you read here, or about your footage. When you click Buy, the form that opens is a page of Paddle's shown inside ours. Everything you type into it goes to Paddle and not to us, and Paddle's page loads its typefaces from Google, so at that point your browser does contact Google. Legal basis: performing our contract with you, and our legitimate interest in being able to sell you a licence at all. The other pages on this site, including this one, load none of it.
• Server logs at Cloudflare, who host this site and the download server the update check talks to. A log line is an IP address, the browser or app name, and what was requested. Cloudflare handles them at its edge for security and abuse prevention, under its own retention policy, and deletes them. We have not switched on any log export, so no per-request record reaches us: we do not hold a list of who visited, who downloaded, or who checked for updates. Legal basis: our legitimate interest in keeping the site and the download server up and unabused. Cloudflare may also set a strictly necessary security cookie to tell visitors from bots; it does no advertising and no tracking.

What we do not collect

• Your footage, audio, project files, exports, or anything derived from them. None of it is transmitted anywhere.
• Usage analytics or behavioural telemetry from the app. The update check is not this. It is a lookup you start, it reports nothing about you or about how you use Cuecraft, and the app does not tell the server which version it is running. If we ever add analytics inside the app, they will be off unless you switch them on, and this policy will say so before they ship.
• Analytics on this website. There is no page counter, no visitor measurement and no script watching what you read here. If that ever changes, this page will say what is measured and how to refuse it, and it will say so before the change goes live rather than after.
• Advertising or tracking cookies. There are none of either, and nothing here follows you to another website. The site still sets no cookies of its own. Paddle's servers set one of their own when your browser fetches the checkout files: a half-hour cookie their host Cloudflare uses to tell people apart from bots. It does no advertising and no tracking, and it is gone half an hour later.
• Anything loaded from a third party, apart from the checkout described above. The typefaces on these pages are served from this site. Nothing on this page, or on the Terms or Refunds pages, asks your browser to contact Google or anybody else in order to read it.

People we write to first

Cuecraft is made by one working video editor, and part of making it known is writing to editors, videographers and DJs whose published work we have seen. If we wrote to you before you ever contacted us, this section is about you.

• What we hold: your name, the email address or profile you published for your work, the page where we found it, and a short note on the published work that made us write to you. Nothing bought from a list and nothing guessed.
• Where it came from: your own website, channel or profile.
• Why: to tell you about Cuecraft, a tool for your own line of work, and to ask how you work. We write once, and follow up at most once. Legal basis: our legitimate interest in telling working professionals about a product made for their trade.
• Who handles it: we write from Gmail, so Google holds the emails. Resend relays the ones we send, and Cloudflare forwards your replies to us. Our notes stay in our own records. We share them with nobody else and never sell them.
• How long we keep it: if we never write to you, six months from when we noted you. If we write and you do not reply, six months from our last message; after that we keep only your address and the date, so that we never write to you cold a second time. If you reply, twelve months from our last exchange. If you tell us to stop, we keep only your address and the date, for good, so that we never contact you again.
• Stopping us: you can object at any time, and we will stop. Reply "no" to any of our messages, or write to privacy@cuecraft.net. Your other rights, including how to complain, are under Your rights below.

Who we share it with

Only the providers that make the product work. Resend (email delivery) and Cloudflare (hosting) act as our processors and hold the minimum needed for the job. Paddle handles payments as the merchant of record and an independent data controller under its own privacy policy, because as the seller it decides for itself what it must do for fraud prevention, tax and financial regulation. When you buy, you give Paddle your name, email address, billing address and card details directly. What Paddle does with those is set out in its own privacy notice at paddle.com/legal/privacy, and a request to see or delete what Paddle holds has to go to Paddle rather than to us.

We do not sell your data, and we do not swap or rent mailing lists.

Where your data goes

Paddle, Resend and Cloudflare process data outside the UK and EEA. Each is engaged under contract terms incorporating the UK International Data Transfer Addendum and the EU Standard Contractual Clauses, which are the safeguards UK and EU law require for transfers of this kind. Copies are available on request.

Your footage is not part of any of this. It never leaves your computer, so it is never transferred anywhere.

How long we keep it

Waitlist and download-list addresses until you ask us to stop or we close the list. For people we write to first, the periods are in that section above. Customer records for as long as you have a subscription and then for as long as tax and accounting law requires us to keep the invoice: in the UK, six years. Of update checks we keep nothing, because we never receive a record of them.

Our registration

We are registered as a data controller with the UK's data protection regulator, the Information Commission (still known as the ICO), under registration number ZC231161.

Your rights

Under the UK GDPR and the EU GDPR you can ask for a copy of your data, ask us to correct or delete it, ask us to restrict how we use it, object to processing, ask for your data in a portable format, and withdraw consent at any time. Email privacy@cuecraft.net and we will respond within one month, free of charge. If a request is unusually complex we may extend that by up to two further months, and we will tell you inside the first month if we do. You can complain to us at the same address. If you are not satisfied, you can complain to the UK regulator, the Information Commission (still known as the ICO), at ico.org.uk, or to your local supervisory authority in the EU.

We do not make any automated decisions about you that produce legal or similarly significant effects. The editorial decisions Cuecraft makes are about camera angles, and they happen entirely on your machine.

You can stop our emails at any time. Reply to any of them and say so, or write to privacy@cuecraft.net, and we will stop within ten working days.

Changes

If this policy changes materially we will email everyone on the list before the change takes effect, not merely update the date at the top.

This version, of 12 October 2026, corrects a sentence that was not true. This page used to say that every email we send includes a one-click unsubscribe link. None did: not the emails we write by hand, and not the one that brings the download link. The way to stop our emails was always to reply or to write to privacy@cuecraft.net, and the page now says so. This version also adds the section on people we write to first, and our registration number. Nothing changes in how we use the addresses on our lists.

The 1 September version added the update check. The menu item shipped in the app on 28 August 2026, four days before this policy described it. That was the wrong order, and we said so here rather than letting the date at the top do the work.